Got questions?

If you don't find your question below, please reach out!

How do I customise the photo strip?

This is such a fun bit! During the booking process we will ask about your event (theme, colour scheme, text, etc) and send a mock up(s) for approval via email. Once the final design is agreed, this will be the template for your guests. Unfortunately, we will be unable to change this once agreed, so be sure you're happy before giving us the thumbs up :) If you have a flyer or invitation for your event, a copy of this is very helpful when putting together the drafts so the photo strip can fit seamlessly in to your event.
Do the images print immeditely?

The prints will emerge from the printer within seconds to minutes of them being captured (on average 40 seconds). Do not fear, our friendly attendant will grab those not immediately snatched up and ensure they find their proper pocket/purse :) All images are also sent via a dropbox link to the event organiser so all the images, strips, and GIFs taken during the event can be shared, downloaded, and saved.
How many photos can I take?

As many as you can! Depending on the package you hire, there are a set number of prints you can physically walk away with BUT unlimited online gallery availability! Feel free to get click happy. If you're concerned you can always organise to have 'unlimited' prints.
Can you provide me digital copies of the photos taken?

After the event we will send you a link to a secure dropbox folder for you to download and revisit all the fun. The photos will be available via this link for 30 days following the event.
Who will see the photos in the online gallery?

That is up to you! We will supply a private link to the secure dropbox location and you can either keep it to yourselves or share it will your guests. Also, the Smile Photobooth admins will have the ability to look at the pics/videos as we create your event folder but we don't tend to as there are 100s and while we adore your smiling faces our kids are probably asking for a snack. If there are any photos that include body parts that are generally clothed outside the booth, the admins will place these in a 'private' folder within your event gallery. This folder will be hard deleted after 7 days. This allows you to download those risque photos you wish to keep while also allowing you to share the link widely with your friends/family without embarrassing anyone. It's always useful to remember while the booth is private, the photos print immediately.
What forms of payment are accepted?

We accept only bank transfer at this stage. There is a non-refundable 50% booking fee with final payment required within 14 days prior of the event.
What's the security deposit about?

We have a $200 security deposit for all events. This is to cover any damage to the booth, the tech, curtains, props (beyond normal wear and tear of use). This will be returned to you the first business day following your event. If you're requesting the booth to commence at or after 9pm for your event there will be a $500 security deposit which will be returned to you the first business day following your event. Why does a later event have a higher deposit? We've noticed guests often get fairly 'loose' after several hours of delicious beverages and as a result tend to get more... fluid with our booth and props. If there are damages as a result of your lovely guests actions these costs will be deducted from the security deposit.
What if we don't want to have the booth running initially but want it set up?

If you want the booth all set up for when your guests arrive, but don't want to start snapping pics yet, we offer a 'stand down' period. Our gear will be set up and our attendant will be on site. There is a $25 per hour charge for stand down times to cover the cost of the attendant.
What areas do you service?

We are based in Kerikeri but are open to travelling to events further afield. If your party is more than 20kms from Kerikeri there will be a travel cost depending on the distance. Get in touch if you're curious and I can provide a quote for travelling to your location (price reflects cost of petrol and distance).
Is there an attendant with the photo booth for the entire time?

Yes! We will have a friendly attendant with the photobooth, snap station or video guestbook to ensure everything runs smoothly, answer any guest questions and rally the crowd if needed.
Are the booths private?

Our indoor and outdoor photobooth is an enclosed space so you can release your silly party spirit with props and friends without gawkers. Our attendant will be on site, however, so no hanky panky ;) Our snap station and video guestbook are open with the choice to allow your venue to star as the backdrop, organise a backdrop from our availability, or a greenscreen which we can customise to your event.
When will you arrive to set up?

We will get to your event about 45 mins prior to the booth hire period to ensure all is ready to start snapping pics at your start time. We will request a copy of a floorplan of your event so we know where you'd like us to set up so when we arrive we can set up without causing disrutption.
When is the best time to operate the booth during a wedding?

While my immediate response is ALWAYS!, it largely depends on how your day is planned to run. Most tend to book the photobooth during the period when the bride and groom have departed to get their photos after the ceremony and during the guests cocktail 'hour'. Some couples don't want to miss out on the fun, however, so prefer to have the booth operate during the dancing and other festivities.
Who takes the photos?

You do! or the person next to you does, or the friend on the far side, or the one down in the middle. Once you're in the booth and geared up you/your guests will select to begin the photo strip via the touch screen and a countdown will commence. Then just get ready and pose your hats off!
How portable is the booth?

Our booth is truly portable but once it's set up at your event it will remain set up until the end of the session. This is to ensure the safety of our equipment as well as to not take up your photo-fun time.
What do you need for the booth to function?

We need access to power and flat ground for the booth to operate. We also require a dry space - as you can imagine water and electronics aren't the best of friends.
How many people fit in the booth?

How many friends you got? :) Plenty of space and props for you to test this... Previous testers have found between 5 - 9 people can squeeze in depending on the size of your mates and how chummy you want to get.
How much space is required for the booth?

We request a space of 3m x 3m, flat ground, with access to power.
Do you have more than one type of booth?

Yes we do! We have two indoor booth styles and an outdoor booth so we've got your event sorted :) We also have a snap station and a video guestbook.
What is required to book the booth?

Before a booking is locked in to the calendar we require a signed rental agreement and a non-refundable 50% deposit. The final payment is necessary within 14 days prior to the event.